Customer Reviews at Boutiquecomfort.com

1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. To start a return, you can contact us at info@boutiquecomfort.com. Please note that returns will need to be sent to the following address: 20 warbler rd marlboro twp nj 07746 (contact us first for address and we will issue a return label).
4. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@boutiquecomfort.com.
   

Damages and issues

1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

1. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
2. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

1. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

1. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
2. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
3. You’ll also need the receipt or proof of purchase.

Refunds

1.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
2. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
3. Please remember it can take some time for your bank or credit card company to process and post the refund too.
4. If more than 15 business days have passed since we’ve approved your return, please contact us at info@boutiquecomfort.com.

At Boutique Comfort, we’re committed to keeping shipping affordable while ensuring your order arrives quickly and safely.

Shipping Rates

1. Free Economy Shipping (with tracking): ALL ORDERS RECEIVE FREE ECONOMY USPS OR UPS SHIPPING WITH TRACKING & INSURANCE. 

Processing & Delivery

1. Order Cut-Off: 2 PM EST
2. Processing Time: 1–3 business days
3. Transit Time: 2–4 business days (after processing)
4. Estimated Delivery: 3–7 business days (USA & Canada)
5. All orders ship from our warehouses in New Jersey and California.

Tracking

1. Once your order ships, you’ll receive an automated email with tracking details. You can also track your order directly on our tracking page.

PO Boxes & Delivery Responsibility

1. We do ship to PO Boxes (USPS).
2. However, once a package is marked delivered by USPS, Boutique Comfort is not responsible for misplaced, lost, or stolen packages.
3. By selecting delivery to a PO Box, you agree to take full responsibility once USPS confirms delivery.
4. The same goes to lockers...if delivered to a locker or special area we have no responsibility. You are responsible for your order once it leaves our post office.

Shipping Insurance

Every order is automatically insured through our shipping carrier—at no extra cost to you. Coverage equals the actual price you paid (after discounts).

If your package is lost, damaged, or stolen:

1. You must make 3 attempts to locate the package with USPS, FEDEX OR UPS within 30 days.

2. If the carrier cannot resolve it, we’ll send you an insurance claim form.

3. Submit the form to us for review.

4. If approved, you’ll receive a refund check for the full amount paid (within 1–3 weeks).

⚠️ Important: Claims are handled by a third-party insurance company. Approval is not guaranteed. If carrier denies a claim, Boutique Comfort cannot issue reimbursement.

Helpful Tip

Because of rising package theft, we strongly recommend shipping to a secure address or discreet delivery location whenever possible.

❓ How do your jeans fit?

Most of our denim styles include stretch and run true to size. If a style is made with rigid or limited-stretch denim, we’ll always note it in the product description. For the best results, check our Denim Fit & Size Guide by brand.

Common denim FAQ's - 📏 I’m between sizes. Should I size up or down?

If the denim has stretch, you can often size down for a snug, sculpted fit. If it’s rigid or 100% cotton, we recommend sizing up for comfort. Still unsure? Email us — we’re happy to help!

Common denim FAQ's - 💙 What’s the difference between 1X, 16W, and XL?

Some brands use alpha sizing (1X, 2X) while others use numbered plus sizing (16W, 18W). These often overlap — for example, 1X ≈ 16W. For more, check out our brand-specific size charts like KanCan or Vervet.

Common denim FAQ's - 🚚 How fast do you ship?

All denim is in stock and ships from our boutique in NEW JERSEY— no drop shipping or long waits! Orders typically ship within 1–2 business days. You’ll get tracking info as soon as it leaves our hands.

🔁 What if they don’t fit?

No worries! You can return your item within 30 days of delivery, or exchange your denim within 30 days of delivery. Items must be unworn with tags attached. Visit our Returns & Exchanges page to start your return or exchange

👖 What denim brands do you carry?

We carry a curated collection of denim you’ll love — including Judy Blue, KanCan, Vervet by Flying Monkey, Risen, and more. We restock customer favorites often, so check back for new washes and trending fits!

📸 Do you have try-on videos or customer photos?

Yes! Follow us on Instagram or explore product pages for try-on reels and customer photos. We love showing real denim on real bodies — no filters, no fuss.

📩 Still need help?

We're here for you! Email us anytime at info@boutiquecomfort.com and we’ll get back to you as soon as possible.