Política de envío
At Boutique Comfort, we’re committed to keeping shipping affordable while ensuring your order arrives quickly and safely.
Shipping Rates
-
Free Economy Shipping (with tracking): ALL ORDERS RECEIVE FREE ECONOMY USPS OR UPS SHIPPING WITH TRACKING & INSURANCE.
Processing & Delivery
-
Order Cut-Off: 2 PM EST
-
Processing Time: 1–3 business days
-
Transit Time: 2–4 business days (after processing)
-
Estimated Delivery: 3–7 business days (USA & Canada)
All orders ship from our warehouses in New Jersey and California.
Tracking
Once your order ships, you’ll receive an automated email with tracking details. You can also track your order directly on our tracking page.
PO Boxes & Delivery Responsibility
We do ship to PO Boxes (USPS). However, once a package is marked delivered by USPS, Boutique Comfort is not responsible for misplaced, lost, or stolen packages. By selecting delivery to a PO Box, you agree to take full responsibility once USPS confirms delivery. The same goes to lockers...if delivered to a locker or special area we have no responsibility. You are responsible for your order once it leaves our post office.
Shipping Insurance
Every order is automatically insured through our shipping carrier—at no extra cost to you. Coverage equals the actual price you paid (after discounts).
If your package is lost, damaged, or stolen:
-
You must make 3 attempts to locate the package with USPS, FEDEX OR UPS within 30 days.
-
If the carrier cannot resolve it, we’ll send you an insurance claim form.
-
Submit the form to us for review.
-
If approved, you’ll receive a refund check for the full amount paid (within 1–3 weeks).
⚠️ Important: Claims are handled by a third-party insurance company. Approval is not guaranteed. If carrier denies a claim, Boutique Comfort cannot issue reimbursement.
Helpful Tip
Because of rising package theft, we strongly recommend shipping to a secure address or discreet delivery location whenever possible.